Privacy Policy - 4Them
Privacy Policy
Privacy commitment
4Them Pty Ltd A.C.N 649 708 583 (“we”, “our” or “us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our team are employed on the basis that they will protect information about you. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
Scope of our privacy policy
Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as in connection with our website, social media pages and other digital services (“Online Services”).
Consent
By using Our Services (as defined below), you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy from time to time without notice. You should check this page regularly to take notice of any changes we may have made to this policy.
When do we collect information about you?
At times, we collect personal information in the normal course of providing services to you. These services apply to our services online (together “Our Services”) and include:
Facilitating a community placement of a student
- Registering an online account
- Maintaining detailed information on our websites
- Any other time where you may supply personal information to us from time to time.
We also make use of “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, like all websites, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.
We use Google Analytics Advertising Features to promote our Services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers. This enables us to display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout
You may find links to third party websites on our websites or correspondence to you, but we are not responsible for the content of their websites or their business practices. We advise you to carefully check the relevant third party’s privacy policy and terms and conditions before providing your personal information to third parties and using their services. The third-party websites are responsible for informing you about their own privacy practices.
What information do we collect?
We may collect the following information from you:
- your name and contact details, such as your physical address, email address and phone number;
- your gender, birthdate and occupation;
- your company name (if applicable);
- the name of the domain from which you access the internet;
- the date and time you access our sites; and
- any other information you may provide to us from time to time.
Why do we collect this information?
We use the information to customise and provide Our Services and plan product development so that we can provide you with relevant information. We also collect this information so that we may provide value-added services and marketing and remarketing. We may also market the products and services of our partners and other third parties who we believe may have products and services in which you would be interested.
Do we share personal information with third parties?
We may disclose information we hold to our directors, officers and employees for business purposes. We may also disclose information to third party service providers or contractors. The countries this information may be disclosed to will vary from time to time, but may include Australia, New Zealand, South Africa, the United States of America, Israel and the European Union.
Sometimes we use third party platforms and services to process data and information, provide web support, send marketing messages, deliver products or information or to otherwise achieve the purpose for which the information was collected. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Australia, New Zealand and the European Union.
Your personal information may be stored in overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).We will take all reasonable steps to ensure recipients of this information do not breach Australian or New Zealand Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We WILL NOT sell or trade your personal information to third parties for marketing purposes.
Promotional communications
From time to time we may use your personal information to provide you with information about our services or the services of our promotional partners. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update your preferences” at the bottom of any of our communications, or by clicking into your account to manage the level of communication. Once you have told us you no longer wish to receive information about Our Services, we will no longer contact you. We will keep your basic details on our ‘do not contact’ database so that we do not contact you again.
If you do not wish to receive certain promotional material or communications from us, please ensure that you manage the level of communication you want to receive in your account or alternatively contact our Privacy Manager on lucmcdonald@4them.com.au
Personal information access
You may review or change personal information related to your use of Our Services. If you would like to know what information we hold about you please contact our Privacy Manager on lucmcdonald@4them.com.au
We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.
If you wish to access or correct any personal information we hold about you, please contact our Privacy Manager on lucmcdonald@4them.com.au
Anonymity
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
Security
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.
Privacy complaints
If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact our Privacy Manager on lucmcdonald@4them.com.au All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint or concern, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your issue.
Once your complaint/concern has been submitted to us, we will assess whether or not it is governed by the relevant privacy laws. If it is not something appropriately dealt with under privacy law we will write to you and explain why our Privacy Manager is unable to address your issue.
If your complaint/concern relates to the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your issue.
We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992 Email: enquiries@oaic.gov.au
Online: https://www.oaic.gov.au/privacy/privacy-complaints/